Delivery charges apply to online orders only and are based on order value. We deliver worldwide. Delivery charges and any applicable VAT will be clearly shown before you complete your order. Trade pricing may be shown excluding VAT where stated. Deliveries are usually made between 8:00am and 8:00pm. A full postcode is required for all deliveries.

Some deliveries may require a signature. Please check goods on delivery where reasonably possible and note any visible damage with the courier. This helps us process any claim quickly. Signing for a delivery does not affect your statutory rights.

Where permitted by the courier, they may attempt delivery to a neighbour, local collection point or other suitable delivery location if no one is available at the delivery address. Customers may also be offered alternative delivery options directly by the courier. Where a customer selects or authorises an alternative delivery location, delivery may be completed in accordance with those instructions. This does not affect your statutory rights.

UK Delivery

Standard UK delivery is usually 48 hours, subject to stock availability and order processing times. Orders must be placed before the stated cut-off time for same-day despatch. Orders placed after the cut-off may be despatched the next working day. Bank holidays and weekends are not classed as working days.

UK web orders are charged at £7 for orders between £1 and £99.99. Orders over £100 qualify for free standard delivery. Oversize items may be subject to a £30 surcharge.

Next working day, timed and Saturday delivery options may be available for phone orders at an additional charge. Pallet delivery charges may apply where the total order weight reaches the pallet threshold.

For offshore delivery charges, prices and availability, please contact us before placing your order.

Collection

Please contact us if you require collection details.

Returns

Please contact us before returning goods so that we can provide return instructions and process the return efficiently. This does not affect your statutory cancellation or consumer rights.

Consumer orders (online purchases): You have 14 days from receipt of the goods to notify us that you wish to cancel. Once you have notified us, you have a further 14 days to return the goods. Please take reasonable care of goods while they are in your possession. You may inspect them as you reasonably would in a shop. We reserve the right to reduce a refund where the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning. Please include your order number and reason for return.

Customers are responsible for the direct cost of returning unwanted goods unless the goods are faulty, damaged or supplied incorrectly. For large, heavy or oversized goods that cannot normally be returned by post, return costs can be significant. Where reasonably possible, we will provide or indicate the likely return cost before purchase or on request. The original standard delivery charge will be refunded for cancelled consumer orders. Refunds will be processed within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back, whichever is earlier.

Trade/business purchases: Our commercial returns terms apply. Please contact us before returning any goods.

Import duties, taxes and customs fees are the responsibility of the customer. Refusal to pay these charges may be treated as a refused delivery. If the goods are returned to us, we may deduct any outbound carriage, return carriage, customs, courier or administration charges from the refund, where applicable.

Faulty, damaged or incorrectly supplied goods must be reported as soon as possible after delivery. Photographs may be required to help us investigate and resolve the issue.

Goods made to your specifications or clearly personalised, including items cut to dimensions specifically requested by you, may be excluded from the statutory right to cancel. This does not affect your rights where goods are faulty, damaged or incorrectly supplied.

Refunds or credits will be processed once returned goods have been received and inspected.