Delivery charges apply to online orders only and are based on order value. We deliver worldwide and all delivery charges are exclusive of VAT. Deliveries are usually made between 8:00am and 8:00pm. A full postcode is required for all deliveries.

All goods must be signed for and should be checked before signing. If goods arrive damaged, this must be noted with the courier at the time of delivery. Claims may be rejected if goods are signed for as received in good condition, and "unchecked" may not be accepted for claims.

Where applicable, couriers may deliver to a neighbour, local collection point or other suitable delivery location if no one is available at the delivery address, in line with the courier's delivery terms. Delivery may be treated as complete once the goods have been signed for or left in accordance with courier instructions.

UK Delivery

Standard UK delivery is usually 48 hours, subject to stock availability and order processing times. Orders must be placed before the stated cut-off time for same-day despatch. Orders placed after the cut-off may be despatched the next working day. Bank holidays and weekends are not classed as working days.

UK web orders are charged at £7 for orders between £1 and £99.99. Orders over £100 qualify for free standard delivery. Oversize items may be subject to a £30 surcharge.

Next working day, timed and Saturday delivery options may be available for phone orders at an additional charge. Pallet delivery charges may apply where the total order weight reaches the pallet threshold.

For offshore delivery charges, prices and availability, please contact us before placing your order.

Collection

Please contact us if you require collection details.

Returns

Please contact us before returning any goods. Returns will not be accepted without prior authorisation.

Returns must be requested within 14 days of delivery. Goods must be unused, in their original packaging and in a resaleable condition. Please include your order number, account details and reason for return.

Customers are responsible for the cost of returning unwanted or incorrectly ordered goods. Original delivery charges are non-refundable unless the goods are faulty, damaged or supplied in error.

Import duties, taxes and customs fees are the responsibility of the customer. Refusal to pay these charges may be treated as a refused delivery. If the goods are returned to us, we may deduct any outbound carriage, return carriage, customs, courier or administration charges from the refund, where applicable.

Faulty, damaged or incorrectly supplied goods must be reported as soon as possible after delivery. Photographs may be required to help us investigate and resolve the issue.

Special order, made-to-order, cut-to-size or non-stock items may not be eligible for return unless faulty or supplied incorrectly.

Refunds or credits will be processed once returned goods have been received and inspected.