Ordering & Trade Accounts

How do I register for a trade account?

No account registration is required — anyone can place an order. You can optionally create an account at checkout or when signing up, which lets you track orders and view your order history.

Is there a minimum order quantity or value?

There is no minimum order value. However, please note that some products are sold in pack quantities — the pack size will be clearly shown on the product page. Please contact us if you have any questions about pack sizes before ordering.

Do you offer trade pricing or volume discounts?

Yes. For volume or project-specific pricing, please contact us directly and we'll be happy to discuss your requirements.

Product Compatibility & Specifications

Which mounting plates are compatible with which Blum hinges?

Use the Blum Product Configurator to find the correct hinge and mounting plate combination for your cabinet construction, door overlay, and material. Technical datasheets are also available within the configurator, or on the individual product pages on our site.

How do I choose the right drawer runner for my cabinet depth?

Use the Blum Product Configurator to identify the correct runner length for your cabinet internal depth and drawer box depth. Technical datasheets are available within the configurator or on the product pages on our site.

Do you supply technical datasheets or installation guides?

For Blum products, technical datasheets and installation guides are available via the Blum Product Configurator or on the relevant product pages on our site. For non-Blum products where a datasheet is not shown on the product page, please contact us and we'll do our best to help.

Can you help me specify hardware for a project?

For Blum products, the Blum Product Configurator is the best starting point for project specification. For other products or more complex requirements, please contact us and we'll advise where we can.

Delivery & Lead Times

What are your standard lead times for stocked items?

Stocked items are typically dispatched within 1–3 working days. If any items in your order are out of stock, we'll notify you directly — please ensure your contact details are up to date when placing your order.

How much does delivery cost?

UK web orders are charged at £7 for orders between £1 and £99.99. Orders over £100 qualify for free standard delivery. Oversize items may be subject to a £30 surcharge. All delivery charges are exclusive of VAT.

How long does standard UK delivery take?

Standard UK delivery is 24 hours, subject to stock availability. Orders must be placed before 12pm for same-day despatch. Orders placed after 12pm will be despatched the next working day. Bank holidays and weekends are not classed as working days.

Do you offer express delivery?

Timed and Saturday delivery options may be available for phone orders at an additional charge. Please contact us to discuss options for urgent orders.

What happens if no one is available to receive my delivery?

Where applicable, couriers may deliver to a neighbour, local collection point, or other suitable delivery location in line with the courier's delivery terms. Delivery may be treated as complete once goods have been signed for or left in accordance with courier instructions.

Do I need to sign for my delivery?

Yes — all goods must be signed for and should be checked before signing. If goods arrive damaged, this must be noted with the courier at the time of delivery. Claims may be rejected if goods are signed for as received in good condition.

Do you offer collection?

Yes. Please contact us for collection details.

Do you deliver outside the UK?

Yes, we deliver worldwide. For offshore or international delivery charges, prices, and availability, please contact us before placing your order. Deliveries are usually made between 8:00am and 8:00pm and a full postcode is required for all deliveries.

How are large or heavy orders shipped?

Large or heavy consignments are sent via pallet or courier freight. Pallet delivery charges may apply where the total order weight reaches the pallet threshold. We'll confirm the delivery method and any applicable charges at the time of order.

Returns & Damaged Goods

What is your returns policy?

Returns must be requested within 14 days of delivery. Please contact us before returning any goods — returns will not be accepted without prior authorisation. Goods must be unused, in their original packaging, and in a resaleable condition. Please include your order number, account details, and reason for return when getting in touch.

Can special order or made-to-order items be returned?

Special order, made-to-order, cut-to-size, or non-stock items may not be eligible for return unless they are faulty or supplied incorrectly. If you are unsure, please check with us before ordering.

Who is responsible for return shipping costs?

Customers are responsible for the cost of returning unwanted or incorrectly ordered goods. Original delivery charges are non-refundable unless the goods are faulty, damaged, or supplied in error.

What do I do if items arrive damaged or incorrect?

Please contact us as soon as possible with your order number and details of the issue. Photographs may be required to help us investigate. Where goods are faulty, damaged, or supplied in error, we will arrange collection and replacement or refund at no cost to you.

Can I return items ordered in error?

Yes, subject to the conditions above — please contact us within 14 days of delivery to request authorisation before returning anything.

When will I receive my refund?

Refunds or credits will be processed once returned goods have been received and inspected.

What about import duties and customs charges?

Import duties, taxes, and customs fees are the responsibility of the customer. Refusal to pay these charges may be treated as a refused delivery. If goods are returned to us as a result, we may deduct outbound carriage, return carriage, customs, courier, or administration charges from any refund where applicable.