Ordering & Trade Accounts

How do I register for a trade account?

No account registration is required — anyone can place an order. You can optionally create an account at checkout or when signing up, which lets you track orders and view your order history.

Is there a minimum order quantity or value?

There is no minimum order value. However, please note that some products are sold in pack quantities — the pack size will be clearly shown on the product page. Please contact us if you have any questions about pack sizes before ordering.

Do you offer trade pricing or volume discounts?

Yes. For volume or project-specific pricing, please contact us directly and we'll be happy to discuss your requirements.

Product Compatibility & Specifications

Which mounting plates are compatible with which Blum hinges?

Use the Blum Product Configurator to find the correct hinge and mounting plate combination for your cabinet construction, door overlay, and material. Technical datasheets are also available within the configurator, or on the individual product pages on our site.

How do I choose the right drawer runner for my cabinet depth?

Use the Blum Product Configurator to identify the correct runner length for your cabinet internal depth and drawer box depth. Technical datasheets are available within the configurator or on the product pages on our site.

Do you supply technical datasheets or installation guides?

For Blum products, technical datasheets and installation guides are available via the Blum Product Configurator or on the relevant product pages on our site. For non-Blum products where a datasheet is not shown on the product page, please contact us and we'll do our best to help.

Can you help me specify hardware for a project?

For Blum products, the Blum Product Configurator is the best starting point for project specification. For other products or more complex requirements, please contact us and we'll advise where we can.

Delivery & Lead Times

How quickly will my order be despatched?

For items available to despatch, we aim to send orders placed before 12pm on a working day the same day. If items need to be brought in, please allow 1–3 working days for despatch. This is a despatch estimate, not a delivery guarantee; we will contact you if there is a significant delay. Weekends and bank holidays are not working days.

How much does delivery cost?

For qualifying UK web deliveries, standard delivery is £7 for orders below £100 before VAT and free for orders of £100 or more before VAT. Northern Ireland and some offshore destinations have different charges. Oversize items may be subject to a £30 surcharge. Delivery charges and any applicable VAT are shown at checkout. See our Delivery and Returns page for details.

How long does standard UK delivery take?

After despatch, standard delivery is usually the next working day for qualifying UK destinations. This is separate from the time needed to prepare and despatch your order, and courier transit times can vary by destination.

Do you offer express delivery?

Timed and Saturday delivery options may be available for phone orders at an additional charge. Please contact us to discuss options for urgent orders.

What happens if no one is available to receive my delivery?

Where permitted by the courier, they may attempt delivery to a neighbour, local collection point or other suitable location. Where you select or authorise an alternative location, delivery may be completed in accordance with those instructions. Your statutory rights are unaffected.

Do I need to sign for my delivery?

Some deliveries may require a signature. Please check goods on delivery where reasonably possible and note any visible damage with the courier. Signing does not affect your statutory rights.

Do you offer collection?

Yes. Please contact us for collection details.

Do you deliver outside the UK?

We offer international delivery to selected destinations. For offshore or international delivery charges, prices and availability, please contact us before placing your order. Deliveries are usually made between 8:00am and 8:00pm and a full postcode is required for all deliveries.

How are large or heavy orders shipped?

Large or heavy consignments are sent via pallet or courier freight. Pallet delivery charges may apply where the total order weight reaches the pallet threshold. We'll confirm the delivery method and any applicable charges at the time of order.

Returns & Damaged Goods

What is your returns policy?

Returns depend on whether you bought as a consumer or for trade/business use. For online consumer purchases, you generally have 14 days from receiving the goods to tell us you wish to cancel, then a further 14 days to return them. You may inspect goods as you reasonably would in a shop; handling beyond this may reduce the refund. Please contact us for return instructions. Trade/business purchases are subject to our commercial returns terms; please contact us before returning goods. See our Delivery and Returns page for details. Your statutory rights are unaffected.

Can special order or made-to-order items be returned?

For trade/business purchases, please contact us about special-order or non-stock items before returning them. For consumers, goods made to your specifications or clearly personalised, including items cut to dimensions specifically requested by you, may be excluded from the statutory cancellation right where permitted by law. Being a non-stock item alone does not remove consumer cancellation rights. This does not affect rights concerning faulty, damaged or incorrectly supplied goods.

Who is responsible for return shipping costs?

For an unwanted consumer order cancelled under the statutory right, you normally pay the direct return cost and we refund the goods plus the original standard delivery charge; any premium delivery upgrade is not refunded. For trade/business returns, our commercial terms apply; please contact us for details. Where goods are faulty, damaged or incorrectly supplied, please contact us so we can arrange an appropriate remedy without charging you for a reasonable return.

What do I do if items arrive damaged or incorrect?

Please contact us as soon as possible with your order number and details of the issue. Photographs may be required to help us investigate. Where goods are faulty, damaged, or supplied in error, we will arrange an appropriate remedy at no cost to you.

Can I return items ordered in error?

If you bought online as a consumer, please tell us within 14 days of receiving the goods if you wish to cancel; you then have a further 14 days to return them, subject to applicable exceptions. If you bought for trade/business use, please contact us about commercial returns. See our Delivery and Returns page.

When will I receive my refund?

For a consumer cancellation, refunds are processed within 14 days of receiving the goods back or evidence that they were sent back, whichever is earlier, subject to applicable rules. For trade/business returns, please contact us about the applicable commercial terms.

What about import duties and customs charges?

Import duties, taxes, and customs fees are the responsibility of the customer. Refusal to pay these charges may be treated as a refused delivery. If goods are returned to us as a result, we may deduct outbound carriage, return carriage, customs, courier, or administration charges from any refund where applicable.